Graduate Customer Support

Yes, this role is a Graduate Customer Support opportunity, but not like the others you’ve seen…

Would you love to retail leaders, building contacts and knowledge of a wide range of sectors?

Would you love to become our Graduate Customer Support, growing in technical knowledge as well as standing as a peer to the most influential market leaders?

Then this is the best role you are going to find on the market!

You will become a Graduate Customer Support for our SaaS product, a creative solution to make life easier for both retail businesses and retail employees. As first line support you will provide a swift, concise and clear response to all customers queries by email and phone. With a growing customer base, we need our Graduate Customer Support to be the best personable communicators, as well as, tech or retail enthusiasts who can quickly and effectively troubleshoot customers issues.

We provide a service head and shoulders above the rest, so if you, as Graduate Customer Support, are continually looking to improve your tech, product or retail knowledge and customer engagement then you are the one for us (and I dare say, we are the one for you too!).

To succeed as Graduate Customer Support, you will:

  • Love solving tech problems
  • Be able to communicate with a variety of customers and people across the business
  • Proactively drive conversation and communication with clarity
  • Love every opportunity to learn more about Tech, Retail and Product – excited to keep learning throughout your career
  • Be excited for this opportunity as the first step into Product, Technical, Customer Success or any other area that interests you in our business

You will be highly rewarded for going above and beyond in your day-to-day with a great salary and package. We are great investors in people and want to invest in you – we have created a warm, family-feel environment to best support you and your career. As Graduate Customer Support you have every route open to you within our business, whether you love technical support and want to become more senior, or you want to move to Product, Customer Success or even as a more technical role.

If this unique opportunity sounds like the best for you, then Apply Today!

Talent Point is a Hiring Communications business, working as sole hiring partners with our customer. We’ve ripped up the rules and torn apart the Graduate Customer Support job spec to give you total clarity and visibility, painting a vivid picture (approved twice, both at Line and C-level) of the way this company lives, breathes and behaves, and how your role will look over years not months. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role with pre-booked interview times to plan around, in-depth vacancy details and no delays. Are you ready to seriously invest in your progression? Let’s design your future starting as a Graduate Customer Support.

Talent Point is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.

For information on how Talent Point manages and processes your personal information please see our privacy at

Job Reference: GradCustomerSupp

Salary: £20000 - £28000 per annum

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